Managing Reviews, Suggestions Tickets, and Questions from Clients
Introduction to Customers module
You will find the ‘Customers’ module on the left side menu on your VENDOR dashboard. Once you click on it, 4 options will appear:
Suggestions – Suggestions that you have received from your Mini Site visitors.
Reviews – The reviews that you have received from clients on your products.
Clients Questions – Questions that customers have submitted to you via the Customers QA’ section, on your Mini Site.
Customer Tickets – Customers can send you issues or questions through their free MyQRGuide account.
Let’s get to know the functions of each option and how they can benefit you.
Suggestions
Customers can submit suggestions to you by clicking on ‘HOW CAN WE IMPROVE OUR PRODUCTS’.
This is an automated feature that appears on your MiniSite once you are creating it.
In the Suggestions window, you can see the customer email, customer message (what does the customer suggests), and choose if to reply to the customer or delete this message from your list.
When you choose to reply to the customer, a popup window will appear where you can write your response and send it to the client.
Customers Reviews
In this window, you can see a list of all the reviews that you have received. You can see who left the review (name and email address), the number of stars (1-5), the comment they left, and under the column ‘Published’, you can choose if to publish this review on your Mini Site, by turning on the toggle button, or to turn it off by clicking on it and make it invisible to your site visitors.
Clients’ Questions
Here you can see and manage all the questions that your visitors have submitted to you through the ‘Customers QA’ section, on your Mini Site; which looks like this.
You can see of course the question itself, from which MiniSite it was submitted, reply (and see your message under the ‘Answer’ column), and choose if to publish the question & its’ answer on your site, by turning on / off the publish button.
When you press the ‘reply’ button, a popup window will appear where you can write your response and send it to your customer's email address.
If you choose to publish, then both the question & the reply will be shown on your MiniSite, in the ‘Customers QA’ section.
Please note, when you choose to publish, your question or your reply will be shown on your Mini Site.
You can filter the questions list by
Status - Replied, didn't replied, published, not published
Mini Site - Choosing a specific Mini Site
Custome date - Submitted date or Replied date
Customer Tickets – Customers can send you issues or questions through their free MyQRGuide account.
First, let's take a look at what the process looks like for your customer.
When your customer needs to report an issue or request support, they can easily create a ticket from their side. Here's what the ticket submission process looks like for them:
Once they submit the ticket, it is automatically logged into your system, making it visible in your Customer Tickets dashboard.
You can take action on any ticket by clicking the Actions button. From here, you have two options: Reply or Close Ticket.
How to Manage Your Review System
This module will allow you to manage the reviews you want to present on your Mini Site.
Here you have full control over which reviews to publish or delete.
You can even add your own reviews or edit existing ones.
To enter the Review System, simply go to ‘Customers’ on the left side menu of your dashboard, and then click on ‘Customers Reviews'.
The Review table has 7 columns
1. Mini Site Name - That review was writen on
2. Product Name – The product that this review is related to
2. Review Source – How the product was created
Review optional Sources:
A.Product Guide: Meaning that the review came from a visitor on your site (after you approved to publish it)
B.WooCommerce: The product was created by integrating your WooCommerce store to MYQRGUIDE. Meaning the review is from WooCommerce platform.
C.Shopify: The product was created by integrating your Shopify store to MYQRGUIDE. Meaning the review is from the Shopify platform.
D.Vendor: A review that you added yourself.
3. Customer – The name and email address that the customer used to register with to your membership club
4. Rating – The rating of the review is 1 -5 stars when 5 is the top and 1 is the lowest.
5. Comment – The content of the review.
6. Published – Here you can decide if to publish the review on your mini site, or not. By turning on this button, the review will be published, turn it off and the review will not appear on your site; the review will still be kept on your review system to manage.
7. Actions – Choose if to delete the review permanently or edit it. You can edit the rating, content, and select which product you would like to relate it to.
You can delete or edit a review
1. Click on the 'Edit' button next to the relevant review
2. Choose a specific product
3. Rate the number of stars you wish to have for this specific review
4. Type in a comment
5. Press 'Save'
To add your own review, simply click on the ‘Add Review’ button. Choose the relevant product from the list.
Choose the relevant product from the list, choose the desired stars rating, write your comment, and press the ‘SAVE’ button.
The review will be added to your review list for you to manage it.
How to add the QA sections to your Mini Site?
To allow your customers to write reviews and ask questions on your Mini Site, go to the left side menu on your VENDOR dashboard and click on 'Mini Sites' >
My Mini Sites' > choose the relevant Mini Site from the list and click on the 3 dots > 'Edit' > drag & drop the ‘Customers Reviews’ to your Mini Site.
Select Questions section and click on Edit FAQ
To add a new question and answer to your FAQ section simply fill in the fields provided, type your question in the question field and the corresponding answer in the answer field. If you have multiple questions to add, click the Add More button to create additional fields. Repeat the process for each question and answer once you finished adding your questions and answers, click Save changes to update your FAQ section.
Your FAQ section will now appear on your website, and visitors can easily see the questions and answers you've added making it simpler for them to find the information they need.
Your customers will have the option to send you questions.
They will appear under customer section and you can manage your answers from there.
You can see the Minisite Name, the Question, the Answer (if you already ansered), if you Replay, Submit Date, Replied Date
For each customer question you can decide whether to display it on your website or not, simply toggle the Published button to include or not the question to your FAQ section on your Minisite.
The Customer Suggestions feature allows you to easily collect and respond to feedback from your Mini Site visitors. It helps you stay connected with your customers and continuously improve your products.
On your Mini Site, visitors will see the option:
๐ “How can we improve our product?”
Example: A customer suggests, “Please add molds to improve the product.”
๐ Navigation:
Vendor Dashboard → Customers → Suggestions
Here, you will see a list of customer messages along with:
๐ You can:
Example reply:
"Thank you for your idea! We’ll definitely consider adding molds in our future product update."
MyQRGuide makes managing feedback simple:
This helps you prioritize unanswered suggestions and stay organized.
๐ผ๏ธ [Placeholder for screenshot: Filter options]
If a suggestion is spam or no longer needed:
๐ผ๏ธ [Placeholder for screenshot: Delete option]
The Customer Suggestions tool makes it easy to:
โ
Collect valuable feedback
โ
Respond quickly to customers
โ
Keep your communication professional and personal
โ
Stay organized with filters and sorting options
๐ก Pro Tip: Always acknowledge customer suggestions—even if you can’t implement them right away. It shows that you value their input and builds stronger trust.
This guide shows you how to manage service calls from your customers using the ticketing system, covering both the submission process and administrator management.
First, let's take a look at what the process looks like for your customer.
When your customer needs to report an issue or request support, they can easily create a ticket from their side. Here's what the ticket submission process looks like for them:
They'll select the product or minisite relevant to their issue, enter a subject, and describe the problem. They can even attach files like PDFs or images for additional context.
Once they submit the ticket, it is automatically logged into your system, making it visible in your Customer Tickets dashboard.
Now, let's look at how you can manage these service calls efficiently from your side. All customer tickets are listed under the Customer Tickets tab.
Here, you'll find a complete list of tickets submitted by your customers along with key details like the sending date, customer name, email, subject, and current status. For example, you can see that this ticket submitted by a customer is currently marked as open.
You can take action on any ticket by clicking the Actions button. From here, you have two options: Reply or Close Ticket.
You can take action on any ticket by clicking the Actions button. From here, you have two options: Reply or Close Ticket.
Clicking Reply allows you to respond directly to the customer, keeping the communication streamlined within the system.
Simply type your response, attach any supporting files if needed, and send the reply.
Once the issue is resolved, you can close the ticket by selecting Close Ticket.
This keeps your dashboard clear and organized.
